Privacy Policy

Last Updated: May 1, 2025
Effective Date: May 1, 2025

1. Introduction

Telonx ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website telonx.com ("Site") and purchase our products or services.

2. Information We Collect

We collect information directly from you and automatically through your use of the Site:

  • Directly: Name, email address, billing/shipping address, phone number, payment information (securely processed), order history, account credentials, communications with us.
  • Automatically (Cookies & Tracking): IP address, browser type, device info, OS, pages visited, referring URL, browsing behavior, cookie identifiers. See Section 5 for details on cookies.

3. How We Use Your Information

  • Contractual Purpose: Process orders, payments, shipping, returns; manage accounts; provide support.
  • Legitimate Interests: Improve site, products, and services; prevent fraud; analyze site usage; personalize experience.
  • Consent-Based: Marketing communications and non-essential cookies. Consent can be withdrawn anytime.
  • Legal Obligations: Comply with tax, accounting, and regulatory requirements.

4. Disclosure of Information

We do not sell or trade your personal information. We share it only to:

  • Deliver products or services requested.
  • Comply with legal obligations or enforce site policies.
  • Protect rights, property, or safety of others.
  • Service providers (payment processors, shipping carriers, IT/cloud, analytics) for contractual or legitimate purposes.

5. Cookies & Tracking

Cookies help remember your cart, preferences, and improve site experience. You may manage cookies via your browser or our consent banner. Blocking cookies may affect functionality.

6. Data Security

We implement administrative, technical, and physical measures to protect your data, including firewalls, encryption, access controls, and secure facilities. No method is 100% secure; we cannot guarantee absolute security.

7. Third Party Links

Our site may contain links to third-party services with separate privacy policies. We are not responsible for their content or practices but welcome feedback regarding such sites.

8. Your Rights

Subject to applicable law, you can access, correct, or request deletion of your data. Contact us to exercise your rights; identity verification may be required.

9. Children’s Privacy

We comply with COPPA and do not knowingly collect data from anyone under 13. Our products and site are for users aged 13 or older. Contact us if inadvertent data collection occurs.

10. International Users

Users outside China are responsible for compliance with local laws. Data may be transferred, processed, and stored internationally. By using the site, you consent to such transfers.

11. Consent & Changes

Using the site constitutes consent to this policy. Telonx may update this Privacy Policy; continued use signifies acceptance of changes. Updated policy dates will be posted on this page.

12. Related Policies

For additional details, see our:

13. Contact Information

Email: support@telonx.com
Live Chat: Available on Site