Customer Policies & Shipping

Applicable Products: All electronic parts/devices sold via Telonx.com

1.1 Warranty Coverage

• Manufacturing defects in materials/workmanship
• Functional failures under normal use conditions
• Shipping damage

• Physical damage (drops, liquid exposure, bent pins)
• Unauthorized modifications/repairs

1.2 Warranty Period

Standard warranty period: 90 days – 2 years from receipt. Refer to product description or order invoice.

1.3 Global Claim Process

• Contact: warranty@telonx.com (Include Order #, SN, defect video)
• Response within <48 business hours

1. RMA issued with regional return address
2. Return shipping:
   • Buyer pays unless shipping damage, defective product, or verified seller error.
   • EU/UK/US: prepaid label if our fault.
   • Other regions: seller covers initially.

1.4 Service Options

Refund or resend replacement after verification.

• 30-day return policy for any reason plus warranty-covered returns.
• Purchaser bears return shipping unless error on seller's part.
• For warranty claims, see Warranty Policy.

3.1 Order Processing

Orders processed within 1-3 business days after payment confirmation. Peak season may extend processing.

3.2 Shipping Methods & Delivery Time

• Expedited (DHL/UPS/FedEx): 3-5 business days
• Standard (ePacket/Special-line): 7-14 business days
• Other Countries/China Post: 15-30 business days

3.3 Duties & Taxes

Purchaser responsible for all import duties, VAT, GST, customs fees. Not included in order price.

3.4 Shipping Issues

• Package shows delivered but not received: check neighbors/building office/carrier.
• Delayed packages: track online or contact support (tracking@telonx.com).
• Lost packages: contact support for resolution (refund/replacement) (warranty@telonx.com).