Frequently Asked Questions
Answers to common questions about UAV parts, compatibility, ordering, shipping, sourcing and custom components.
Products & Compatibility
Are the products listed on your website in stock and available for immediate purchase?
Product availability varies by item. Some products are regularly stocked, while others may have limited or changing availability. For time-sensitive or high-value requirements, please contact us to confirm current stock before placing an order.
How can I make sure I am ordering the correct UAV part?
Check the product model, part number, compatibility information and product specifications before ordering. If you are unsure, send us the UAV model, part number, photos or other available information and our team can help verify the requirement.
What if the product photo does not exactly match the part I need?
Product images are provided for reference and may vary by production version, revision or supplier packaging. For compatibility-sensitive components, please confirm the part number and specifications with us before ordering.
Do you supply genuine and compatible replacement parts?
TELONX supplies genuine, compatible and alternative-source components depending on product availability and customer requirements. Product condition and sourcing information should be confirmed for each specific item before purchase.
Orders & Payment
How can I place an order?
Products available through our online store can be ordered directly through the website. For bulk purchases, special requirements or products requiring availability confirmation, please contact our team before ordering.
Do you accept bulk orders?
Yes. TELONX supports bulk purchasing for repair centers, distributors, professional operators and other business customers. Volume pricing depends on product, quantity, availability and sourcing requirements.
Can I request a quotation before ordering?
Yes. You can contact us with the product name, part number, quantity and destination. We can confirm availability, pricing and shipping options before you place the order.
What payment methods do you accept?
We support several payment methods for international customers, including PayPal, Stripe, card payment and bank transfer, depending on the order and transaction requirements.
Shipping & Delivery
Do you ship internationally?
Yes. TELONX provides international shipping for customers worldwide. Available shipping methods, delivery times and costs depend on the destination, product type and shipment requirements.
How long does international shipping take?
Delivery times vary depending on the destination, shipping method, customs processing and product availability. Estimated delivery information will normally be provided before shipment.
When will my order ship after payment?
Processing time depends on product availability and order requirements. In-stock products can normally be prepared for shipment after payment confirmation, while sourced or special-order items may require additional processing time.
How can I track my shipment?
Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to check shipment progress through the relevant carrier.
Who handles import duties and taxes?
Import duties, VAT, GST and other destination-country taxes may apply depending on local regulations. Unless otherwise agreed, these charges are normally the responsibility of the buyer.
Returns & Warranty
Do you accept returns?
Return eligibility depends on the product type, condition and reason for return. Please contact us before returning any item so that we can review the order and provide the appropriate instructions.
What if my order arrives damaged?
Please contact us as soon as possible and provide photos of the package and product, together with your order information. We will review the situation and coordinate the appropriate solution.
Do products come with a warranty?
Warranty coverage depends on the product and its stated condition. Warranty terms, if applicable, should be confirmed before purchase, especially for used, refurbished, discontinued or special-order components.
Sourcing & Hard-to-Find Parts
Can you source a UAV part that is not listed on your website?
Yes. We can assist with hard-to-find, discontinued, obsolete and alternative-source UAV components. Send us the part number, model, photos, technical information or other available details.
Can you source discontinued UAV components?
We can search available inventory and alternative supply channels for discontinued or difficult-to-source components. Availability depends on the specific part and current market supply.
What information should I provide for a sourcing request?
The more technical information available, the better. Ideally provide the part number, UAV model, manufacturer, required quantity, photos, technical documents and any known compatibility information.
Custom Components & B2B
Do you provide custom UAV components?
Yes. TELONX coordinates custom carbon fiber, CNC-machined and structural components through qualified manufacturing partners for professional UAV applications.
Can you source discontinued UAV components?
Yes. You can provide drawings, CAD files, samples, photos or technical specifications. We can review the requirements and coordinate suitable manufacturing options.
Do you support prototypes and small-batch production?
Yes. We support prototype validation and small-batch supply for suitable UAV component requirements. Production feasibility depends on the component design, materials, quantities and manufacturing process.
Do you offer B2B and wholesale pricing?
Yes. We support volume purchasing for distributors, repair centers, professional operators and other business customers. Pricing depends on product, quantity, availability and sourcing requirements.
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